FREQUENTLY ASKED QUESTIONS

1. What products do you sell?

We primarily offer wireless headphones and related audio products, committed to providing users with a convenient and practical wireless audio experience.

2. Do you support shipping outside the US?

Currently, meldsound.com only supports shipping within the United States and does not support shipping to areas outside the US.

3. Which shipping companies do you use?

We may use shipping services such as USPS, UPS, or FedEx, depending on the actual order. The specific shipping company will be based on the actual tracking information of the order.

4. How long does it take for my order to ship?

Orders typically take 1–3 business days to process and ship. After your order is shipped, you can track its delivery status using the provided tracking information.

5. How long does shipping within the US take?

Standard shipping typically takes 3–7 business days. Actual delivery time may be affected by factors such as the shipping address, weather, holidays, and the operational status of the logistics company.

6. Can I request a refund?

Yes. We offer a 30-day money-back guarantee. To request a refund, please contact us within 30 days of receiving the product and provide relevant order information.

7. What if there is a quality problem with the product?

If you receive a product with a quality problem, please contact us promptly and provide order information and a description of the problem. We will provide a refund or other applicable solutions depending on the specific circumstances.

8. Can all products be returned?

Our products are sold on a one-time basis, and refunds and returns are handled according to the REFUND AND RETURNS POLICY. In the event of a product quality problem, we will handle it on a case-by-case basis.

9. Is payment secure?

Yes. All transactions are processed through a secure, PCI-DSS compliant third-party payment gateway. We do not store complete credit card numbers or CVV security codes on our servers.

10. Will you sell my personal information?

No. We only share relevant data with service providers necessary to fulfill orders and provide essential services, such as logistics and payment service providers, and we will never sell your personal information.

11. Can I request the deletion of my personal data?

Depending on applicable laws in your state, you may request access to or deletion of your personal data. You can submit your request using the contact information provided on the website.

12. How to contact you?

If you have any questions about products, orders, shipping, refunds, or other services, please contact us.

Thank you for choosing.